Return & Refund Policy

Last updated: 07/13/2026

Thank you for shopping with Dose & Glow. We want you to feel confident about your purchase. Please read this policy carefully before requesting a return or refund.

1. Order Cancellations

Because your order is processed and shipped by our fulfillment partner shortly after purchase, cancellation requests can only be honored if submitted within 1 hours of placing your order. To cancel, email Supportdoseglow@gmail.com with your order number as soon as possible.

Once an order has shipped, it can no longer be cancelled and must instead follow the return process below.

2. Return Eligibility

For health, safety, and hygiene reasons, skincare and cosmetic products cannot be returned once opened, used, or with a broken seal, except in the case of a damaged, defective, or incorrect item (see Section 4).

You may request a return if:

• The product is unopened, unused, and in its original sealed packaging
• The request is made within 30 days of the delivery date
• You have proof of purchase (order number or receipt)

We do not accept returns on: opened or used products, products without original packaging or seal, final sale/clearance items, or gift cards.

3. How to Request a Return

1. Email Supportdoseglow@gmail.com with your order number, the reason for return, and a photo of the unopened product
2. Our team will review your request within 2–3 business days and provide instructions if approved
3. Approved returns must be shipped back within 14 days of receiving return instructions
4. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect

We recommend using a trackable shipping method, as we are not responsible for returned packages lost in transit.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at Supportdoseglow@gmail.com with your order number and photos of the item and packaging as received.

We will offer a free replacement or full refund, including shipping costs, once verified. 

5. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

• Approved refunds are issued to your original payment method within 5–10 business days
• Shipping fees are non-refundable, except in cases covered under Section 4
• Depending on your bank or card provider, it may take additional time for the refund to appear on your statement

6. Late or Missing Refunds

If you haven't received a refund after the timeframe above: check your bank account or card statement again, then contact your credit card company or bank, as processing times vary. If you've done this and still have not received your refund, contact us at Supportdoseglow@gmail.com.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect on arrival. If you need a different product, please request a refund per Sections 3–4 and place a new order.

9. Your Rights Under Local Consumer Law

This policy is intended to work alongside, not replace, the consumer protection laws of the country or region where you made your purchase. Depending on where you live, you may have additional rights that this policy cannot limit or override — for example:

• Residents of Quebec and Canada are protected under the Consumer Protection Act (Quebec) and other applicable federal/provincial legislation.
• Residents of the United States are protected under applicable state consumer protection laws and FTC regulations regarding truthful advertising and fair business practices.
• Residents of the European Union and United Kingdom generally have a statutory right to withdraw from an online purchase within 14 days; however, this right typically does not apply to sealed cosmetic or hygiene goods once the seal is broken, consistent with Section 2 of this policy.

If any part of this policy conflicts with a mandatory consumer protection law in your country of residence, the local law will apply to that part, and the rest of this policy remains in effect.